Crashing
Since the newest update the app has crashed every time I try to open it. I've reinstalled and it didn't help. Please help!
Since the newest update the app has crashed every time I try to open it. I've reinstalled and it didn't help. Please help!
2 Posted by simonandkatrina on 10 Aug, 2011 03:18 AM
Mine is doing the same thing. Since the update, it crashes every time I open it. Can anyone help?
3 Posted by George on 10 Aug, 2011 07:55 AM
I have mentioned this behavior in another post..
Uninstall and reinstall the app
Do not fill with email and password
Until they fix this problem we can not sync are activities but at least we can keep them on our devices.
Or use an older version of the app cause the reason of the crashes is probably the update.
Device: iPhone 3G iOS 3.1.3
4 Posted by rob on 10 Aug, 2011 02:03 PM
i have deleted reinstalled from mobile and i tunes and it keep crashing , any ideas?
5 Posted by heidistapleton on 10 Aug, 2011 02:09 PM
Me too, everytime I enter my email and password. The deleting and reinstalling doesn't help.
6 Posted by Brenton Strachan on 10 Aug, 2011 02:15 PM
Same here, latest app version, iOS 3.1.3, iPhone 3G. Definitely seems to be a problem with syncing the activities. It will sit on the activities tab for a while with the spinning circle, then crash, and after that the app fails to open at all.
Anyone using iOS 4.x or later having the same issues, or is it only for us stuck on 3.1.3 (because anything higher turns the phone into a paperweight).
7 Posted by Todd Yingling on 10 Aug, 2011 02:17 PM
I have the same problem. When will this be corrected?
8 Posted by Dani Runner on 10 Aug, 2011 02:37 PM
Same issue over and over since the update was made!!!
9 Posted by Karl Goeke on 10 Aug, 2011 03:39 PM
I tried the suggestion from George and it worked. Hopefully when this issue is resolved and we can log back it the runs will sync.
10 Posted by Monique van der Horst on 15 Aug, 2011 08:21 AM
Hello i have the same problem, were can i find an older version of runkeeper?
11 Posted by John Hardy on 20 Aug, 2011 05:02 PM
When will run keeper fix this issue, I am an elite member and run keeper is unusable! The Nike run app does everything run keeper does and is free, why should I renew my year subscription?
12 Posted by Andres on 20 Aug, 2011 05:54 PM
Same issues, it crashes upon open if attempting to connect to Runkeeper server.
IOS 3.1.3
iPhone 3GS.
Runkeeper ver: 2.4.7.0.
Can be used as long as no email/pass is entered to connect to RunKeeper account.
Issue not present in version: 2.4.3.0 ish.
13 Posted by Tobias Oberhammer on 21 Aug, 2011 01:04 PM
Same problem here - crashes on startup.
delete from iPhone and computer to re-download it again solves the problem until i enter e-mail/passwort --> crash
iphone 3gs iOS 3.1.3
14 Posted by Andres on 21 Aug, 2011 04:59 PM
Downgraded to Runkeeper ver: 2.3.6.0.
Versions upto 2.4.3.0 do not exhibit such crashes.
15 Posted by John Hardy on 22 Aug, 2011 09:32 PM
Andres would you care to share how you downgrade to a previous version of run keeper? Thanks
16 Posted by Monique van der Horst on 23 Aug, 2011 09:44 AM
do'nt you lose your activities when you downgrade to an other version? I have done two activities after the update which are not synct with internet yet because i can not log in.
17 Posted by Dani Runner on 31 Aug, 2011 03:50 PM
I did the latest software iPhone and runkeeper update and it working just fine.Had same problems before all the time till i didn't do the update.This is from my side, and till yesterday was showing all ok.
18 Posted by Brenton Strachan on 31 Aug, 2011 10:11 PM
Latest RK update has fixed this issue - thanks RK team! Any activities that I completed in the previous version (i.e. while not logged in) have now synched to my RK account.
19 Posted by Derek Moses on 01 Sep, 2011 07:24 PM
Why is it that the updates always seem to cause more issues, I wished I checked the forum before updating, mine will not open either. Total Rubbish, like I've said before stop messing with this app. If its not broken , don't fix it.
20 Posted by Christian on 02 Sep, 2011 12:48 PM
The latest update of a few days ago (2.4.8.0) has indeed apparently fixed the issue. It now work, as posted by Brenton Strachan. Thanks RK team - but please next time advise on the forum that you have taken note of the problems/are working on them.
21 Posted by P Gibson on 07 Sep, 2011 02:21 PM
I have a 3G iphone as well and the app still sometimes crashes with the latest version. But what's worse is it's crashing the ENTIRE PHONE. About 8-9 minutes into a run and my phone will shut off. I start it back up and it says it still has at least 3/4 battery. As soon as I start Runkeeper again... phone shuts off.