Jim Redding May 08 • Known Issues
Hey Everybody! We're going to try something new and keep an updated list for you on known issues with RunKeeper. Take a look back every Wednesday for updates!
Week of 5/22/13
For our Elite users on iPhone, if your phone or the App crashes in the middle of a Live tracking activity, when you open RunKeeper up again, it'll resume your trip but lose the beginning part of your trip.
Unfortunately there's a bug in the latest build that prevents users from editing their trips in the app. We'll be fixing it for our next build, but in the meanwhile you can edit your activity online at http://runkeeper.com
Some users who use the same training plan twice in a row, will sometimes see that their new training plan is being "completed" by their old plan. This is purely a graphics thing and the trips can still be selected and completed normally. Viewing them on the web will not result in this happening.
Sometimes when looking at the Activities tab in app, Users will see mutiple instances of an activity, and it will continue to duplicate every time they load that page. The actual activity is not duplicating! This can be fixed by logging out and logging back in.
For any Elite user, there is a known issue with Facebook, where after completing your activity, it'll revert to a shorter distance as a header. This will not affect your actual activity length, which can be found by clicking through to your profile page.
At this time, Facebook doesn't allow us to repost activities once they've been posted and removed by the user. We're working with them to remedy this situation.
For users importing Garmin trips online, all the trips will come in as the type of activity marked in the device. If you're importing a cycling trip, but you wish to have it as a run, selecting run when importing will still import it as a cycling trip. You can fix this by going to Edit after the trip has been imported.
We're new to Jawbone! Sorry! We're working with Jawbone to fix this one as well.
We've noted a few issues with Time Zones and posts being off. We're looking into it.
Some users are finding that their Profile info, namely their Location, I am a..., and Skill level information isn't sticking to their profile and is getting cleared every few days.
Some users who take a high amount of pictures during their activities will see multiple Feed items for the one activity. There's only one activity, so don't delete it!! We can not retrieve a trip if you delete it! You can always hide the multiple feed items until one remains.
Some users, when connecting their Fitbit to RunKeeper, it will read "Not Connected" after it's gone through. It has gone through! It's just taking us a little while to refresh our systems to reflect the change, and we're working on it.
Some users will look at their Feed and see that it's saying 3 hours ago, or Yesterday for activities done longer ago than that. We're looking into it, but it doesn't affect when the activity was actually completed or logged.
With the new Website redesign, if you have your Body Measurements setting set to "Just Me" unfortunately it makes it too private, and right now you can't see it. It's still there, and in your stats, and we're working on getting this fixed ASAP.
Week of 5/15/13
Week of 5/8/13
Chas Wagner Apr 23 • Knowledgebase / Apps
Current Limitations of RunKeeper and Pebble
Connecting RunKeeper and Pebble:
If your Pebble app is up-to-date and your watch is currently connected to your phone, you should be all set!
When your watch is connected to RunKeeper, you should see a 'watch' icon present on the start screen in the upper left hand corner.
Using Pebble with RunKeeper:
Help! Pebble won't connect to RunKeeper
To connect Pebble and RunKeeper, all of the following must be true:
iPhone 3GS, 4, 4S, 5 or any iPod Touch with iOS 5 or iOS 6. Android devices running OS 2.3 and up. Works great with Android 4.0 (Ice Cream Sandwich)! Unfortunately, Pebble does not work with Blackberry, Windows Phone 7, or Palm phones at this time.
Buy the watch here - http://getpebble.com/
Chas Wagner Apr 22 • Known Issues
Currently, there's an issue with our iOS app where when you go to sign-up for a Training Plan, you'll receive an "Unrecognized error" message. While the error message is confusing, the good thing is you are already enrolled in the Training Plan.
To access it properly, logout of the app, making sure to take note of your email address from the Settings tab, and simply log back in.
The two places to access the plan are from the Start tab, by hitting the Workout button then Training Plans. Or, from the Activities tab, you'll see one of the planned workouts for sometime in the future.
If you've got any further questions, please let us know.