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The Audio Cue Guide

Audio cues provide real time coaching through your headphones during activity tracking and give updates detailing time, distance, pace and a variety of other customized coaching options!

How To Turn OFF Audio Cues:

iPhone: Go to your Runkeeper Activity Settings, or simply tap on the Gear Icon in the top left-hand corner of the Start Screen and toggle off "Audio Stats" under the Coaching section. Additionally, this can be toggled off on the Audio Stats card.

Android: Go to your Runkeeper Settings, select "Audio Stats" and toggle that option off at the top. This option can also be navigated to from the Audio Stats grid on the start screen!

Customized iPhone audio cues settings:

Select the Audio Stats Grid on the Start Screen and you'll be directed to the Audio Stats card. This card will allow you to control the Audio Cue Voice, How Often cues are announced, Which Stats are announced and the volume of those cues!

How Often
Select this option to determine the frequency (e.g. Every 5 Minutes, Every 1 Mile...etc). When you are done press "Activity Settings" to go back.

Important Note: At any time while tracking an activity, you can press the status bar at the top to trigger an immediate audio cue.

Which Stats
This option will let you select what audio stats you'll hear during your tracking. You can choose from: time, distance, average pace, average speed, current pace, current speed, current split pace, current split speed, average heart rate and current heart rate.

Volume
Use the volume slider to control how loud or softly your audio cue volume is announced.

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Customized Android Audio Cue Settings

Select the Audio Stats Grid on the Start Screen, and from here you'll be directed to the Audio Stats page. On this page you'll be able to control the Audio Cue Voice, Time Triggers, Distance Triggers and select what Audio Cue Stats you want to hear announced!

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Audio Timing
This is where you have the option of when you want to hear your audio cues! You have two timing options.

  • Time Trigger is if you would like to hear your audio cue on a timed interval
  • Distance Trigger is if you would prefer to hear your audio cues after completing a certain distance. You will be able to set a distance ranging from 0 to 10 miles!

Audio Stats
This is the section where you decide what you would like to hear during your audio cues! Simply check off the box of each stat that you would like to hear.

You can choose from: time, distance, average pace, average speed, current pace, current speed, current split pace, current split speed, average heart rate, current heart rate, average heart rate zone & current heart rate zone

Audio Ducking
With the release of v7.6 on Android, this feature has become defaulted.This basically means that the volume of your music will become softer during the audio cue, then once the cue is over, the volume will come back to the same level it was set to before! 

Audio Cue Voice

At Runkeeper HQ's we love the voice of Kat, but understand her voice might not be the most motivational for all users. That's why we've just released Audio Cue Voices! Whether you want the rigid instruction of a Drill Sergeant, or the soft guidance of a Mademoiselle telling you your average pace, we now have multiple choices available to fit your mood!

  • Kat (default)
  • Drill Sergeant
  • Mademoiselle
  • Your Conscience 
  • Boston Fan
  • Mr. Announcer

Click on the voice you want, and your ears will be good to go! 

iOS

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Android

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Troubleshooting Tips

  • Be sure your audio volume is up. Sometimes your ringer volume will be up, and your audio will be low. Try turning the volume up after you have started your activity.
  • If you are using the top lock to sleep the screen and the audio cues ever stop, try pressing the home button once and they should resume immediately.
  • You can activate on-demand audio cues anytime during an activity by tapping the top of the tracking screen.
  • If you are on Android, there are different volume settings based on what you want to hear. Make sure that all four settings are turned up.

Known Issues

We have a few outstanding issues with our audio cues that we're currently working on fixing. If your having trouble with your audio cues that isn't listed below, just contact us with more information and we'll be sure to help you out!

  • Android users have noticed that after receiving a phone call or text message while tracking an activity the audio cues tend to get a bit wonky. Sometimes the disappear completely and sometimes the timing is off. 
  • If you are tracking a longer duration activity and use the pause function to pause your activity 4-5 times for a duration of 3-5minutes, the time code on the audio cues will stack up and the cues will start going off at later times than they are programmed to go off or, in some cases, not at all. The pause function is designed for short intervals, such as stopping at a crosswalk, red light, etc. So keep that in mind while using the pause function during your workout!
  • Audio cues also get a bit out of whack when you have multiple audio cues set to go off at the same time. For example, if you have both time & distance triggers set to go off that will overlap, sometimes the audio cues will stop or become delayed. This will also happen if you have audio cues set to go off during an interval workout. We're looking into why this happens and hopefully we'll have a solution soon! For now, we suggest that you make sure your audio cues do not overlap!

Sample Audio Cue

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