GPS Signal Unavailable on iPhone

If you are unable to secure a GPS signal or if you receive an "Accurate Location Unavailable" message, be sure your Location Services are turned on. To verify that location services are on, follow the instructions below:

  1. Go to iPhone Settings.
  2. Select Privacy.
  3. Press Location Services.
  4. Find Runkeeper app and make sure location services are toggled ON. Please note: We have had reports that in some cases, this seems to show location services as ON when it is not actually enabled, so it may help to toggle it OFF and then back ON.

If you continue experiencing issues locking GPS signal follow the instructions here: How do I get best results with GPS fitness tracking? 

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