How to Sync Unsynced Activities

Sometimes activities do not save properly if you have poor reception or service. If so, you can resend the activity when you do have a strong signal. Please follow the steps below: 

iOS

• Select your Me tab in the app.
• Tap into your Activities section and click the activity you want to resend.
• Tap the Edit button at the bottom of the screen. This will take you to the save screen.
• Press the Save button to resend your activity to runkeeper.com.

Android

• Select your Me tab in the app.
• Tap into your Activities section and click the activity you want to resend.
• Tap on the 3 vertical dots in the top right-hand corner and select Resend To Runkeeper.

If you are still experiencing issues resending, try the following steps:

1. Be sure you are using the latest version of the app available in the App Store.
2. Confirm that you have a strong LTE, 4G, or WiFi connection.
3. Once you have confirmed the above, please try resending the activity again.
4. If this still does not work, follow the steps in this article.