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How to Sync Unsynced Activities

Sometimes activities don't save properly if you have poor reception or service. If so, you can resend the activity when you do have a strong signal! Please follow these steps to learn how: 

iOS

  • Select your Me tab in the app.
  • Tap into your Activities section and click the activity you want to resend
  • Tap the yellow Edit button at the bottom of the screen. This will take you to the Save Screen.
  • Press the Save button to resend your activity to runkeeper.com.

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Android

  • Select your Me tab in the app.
  • Tap into your Activities section and click the activity you want to resend.
  • Tap on the 3 vertical dots in the top right-hand corner and select 'Resend To Runkeeper.' 

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If you are still experiencing issues resending, try the following steps:

1. Be sure you are using the latest version of the app available in the App Store.
2. Confirm that you have a strong LTE, 4G, or WiFi connection.
3. Once you've confirmed the above, please try resending the activity again.
4. If this still doesn't work, follow the steps in this article.

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