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How to Sync Unsynced Activities

Sometimes activities don't save properly if you have poor reception or service. If so, you can resend the activity when you do have a strong signal! Please follow these steps to learn how: 

iOS

- Tap on your Me tab in the app
- Tap into your Activities section and click the activity you want to resend
- Tap the yellow Edit button at the bottom of the screen. This will take you to the Save Screen.
- Press the Save button to resend your activity to the website!



Android

The process on Android is slightly different than iOS, but just as easy!

- Tap on your Me tab in the app
- Tap into your Activities section and click the activity you want to resend
- Tap on the 3 vertical dots in the top right-hand corner and select 'Resend To Runkeeper.com.' 



Still Having Problems Resending?

If you are still experiencing issues, try the following steps:

1. Be sure you are using latest version of the app available in the App Store.

2. Confirm that you have a strong LTE, 3G, or WiFi connection.

3. Once you've confirmed the above, please try resending the activity again.

4. If this still doesn't work, follow the steps in this article.

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