What's Going On With My GPS?

If your GPS results appear to be inaccurate or you are not able to lock GPS signal here are some tips:

1. Make sure you have installed the latest version of the app.

2. Reset network and location warnings in settings, and reboot device.

3. Before you start tracking your next activity, be sure to wait until there is a green GPS signal indicator.  In the iOS app, if you see no indicator at all, that is the equivalent of a "Good" indicator.

4. If none of the above work, it is possible the app did not download to the phone correctly.  Try deleting/reinstalling the app to see if this helps. Check out our articles below for instructions on how to safely reinstall the Runkeeper app!

Safely Reinstall iPhone
Safely Reinstall Android

Additionally, if you're using a Galaxy S3, the GPS hardware in that device is known to have some issues which may be causing the problems you're experiencing.  Many of our users have had success with the troubleshooting tips found in the forum link here, so you may want to check that out as well!

For more on GPS, see this article: How do I get best results with GPS fitness tracking?

Note: If you do experience a weak GPS signal and your activity tracking appears inaccurate, you can edit your activity manually on the website afterwards. Zoom in to see each individual point, drag the ones that are out of place to where they should be, and click save. Some activities will require adding/deleting points. To learn more about how to edit your maps, click here.

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