Follow

Phone Powering Off During Run Results in 0 Duration Trip

If your phone powers off during a Runkeeper trip (due to cold weather or low battery), it is likely that your trip will sync to your account with 0:00 duration. This also effects your speed/pace calculation. We're looking into ways to restore these trips, so let us know if you're seeing this problem! Be sure to include a link to the activity so we make sure to look at the correct trip.

Stay informed:

If you would like us to inform you the moment this issue is fixed and an update is released, just click on the "Submit a request" button below.  Fill in the form with the subject line, "Phone powering off during run results in 0 duration trip" and a description of the exact problem you're having!

Was this article helpful?
10 out of 11 found this helpful
Have more questions? Submit a request
Powered by Zendesk