- Privacy - Our commitment to privacy has not changed. As always we are committed to protecting your personal data and giving you the resources you need to make meaningful choices. The new policy addresses new global requirements and additional country and region specific disclosures.
- Choice & Transparency - The updated policy provides clear information on how we collect, use, and share your personal data. It also includes information regarding your rights regarding this data and clearly outlines the choices you have at your disposal.
- Relationship with ASICS - the new policy includes language and information regarding how we collect data about your purchases in ASICS stores and online in order to manage and handle your purchases. It also includes language regarding how your data is used within the ASICS organization.
Q: What is GDPR and how does it affect my experience with ASICS and its related applications?
A: The General Data Protection Regulation, or GDPR, is a new regulation that focuses on European Union residents’ privacy rights. A key goal of the new regulation is to give consumers control over their personal data. The regulation goes into effect on May 25, 2018.
We believe that the requirements of the GDPR will become the global standard. Therefore, ASICS has updated many touch points throughout the consumer journey to comply with the key principles outlined in the regulation. Given this, you will notice a couple of changes.
If you are a resident of the European Union or a country or region with similar laws, you will be prompted to provide consent for actions that require the collection and transfer of your personal data. These specific consent requests will depend on your location.
Finally, you will have additional options that you can exercise around the collection and use of your personal data. Most notably, you can request that we provide you with the data we have collected on you at any point and we are required to share that information with you within 30 days of the request. Additionally, you may request the deletion of your account and associated account data.
You can read more about the GDPR and a summary of key updates here: https://www.eugdpr.org/key-changes.html
Q: What personal data does Runkeeper collect about me and why?
- Contact details (such as email address)
- Account and electronic identification data (such as your username and authentication details)
- Information regarding your use of our online services (such as the logged in experience on the web)
- Purchases in store and online (such as Runkeeper Go subscriptions)
- Leisure activities, interests and events (Such as in-app Challenges that you’ve participated in)
- Training and running data (Such as records on your runs, walks, and other activities that you have tracked with Runkeeper)
- Reviews you provide of our products and services (In-app feedback or support tickets)
- Communication data (Such as logs of emails and other notifications we have sent you)
Some of the information we collect, specifically for the Runkeeper app, falls under the category of Sensitive Personal Data. This information applies to your health and includes the following:
- Activity data and other information you voluntarily provide when using the service. This includes information such as weight, height, calories burned, steps taken, and activity data like activity type, duration, frequency, distance, pace, speed, and step count. Much of this information is a core piece of the Runkeeper app and the service it provides.
- Running specific information such as pace, the shoes you are wearing (if you utilize the shoe tracking feature within Runkeeper), distance, etc.
- Test and measurement results (if you have used any ASICS services such as Foot ID, Motion ID, Running Labs, or 3D measurement).
Runkeeper may also collect exact information regarding your location such as GPS, accelerometer, and your running route. This information is essential to the run tracking functionality of the app.
Q: What does Runkeeper do with the data it has collected on me?
- To create your account, enable your activity within our services, and to provide the services.
- To tailor features, products, advertising, and services to your interests and goals.
- To communicate with you and respond to your requests.
- To administer challenges and promotions.
- To comply with legal requirements to which ASICS is subject.
Q: How and why do I need to agree to the collection of my personal data?
A: It is difficult to provide ASICS products and services without collecting some of your personal data. For example, if you purchase a product from one of our ecommerce sites, we need to know where to ship that product.
- When you check out or make purchases at ASICS.com or any affiliated regional websites.
- When you sign up or create an account on ASICS.com or any affiliated regional websites.
- When you sign up or create an account with any ASICS-owned fitness app (Runkeeper or ASICS Studio) or any measurement or testing technology such as ASICS Foot ID, and ASICS Motion ID.
Q: How do I submit a request to review the personal data that Runkeeper has collected on me?
A: You have the right to request access to your Personal Data that we have collected and stored. As a reminder, Personal Data does not mean all data.
To request access to or to download your Personal Data, please submit a support ticket here and someone from our team will be in touch!
Q: How do I delete my account and the associated personal data?
A: First, login to your Runkeeper account here. Then, you can delete your account and the associated data here. If you have additional questions, you can submit a support ticket here and someone from our team will be in touch.
Q: What sort of information do you share with ASICS?
A: Runkeeper is a product owned and managed by ASICS, so any data that Runkeeper stores is also available to ASICS. For more info on the relationship between Runkeeper and ASICS, please take a look at this article.