Follow

Huawei Phone Crash

If you're experiencing a crash when using your Huawei mobile device, you may be encountering a known issue. We're sorry for the trouble!

It seems to be related to stricter battery optimization settings on these phones and our team is looking into it. Try these workaround which have helped resolved the issue for some users.

1. 

  • Go to Huawei phone management app
  • Then choose Battery settings -> App launch
  • Drop the toggle from Runkeeper app and manage it manually.

2.

  • Go to Settings on your Huawei device
  • Select Apps
  • Tap Settings the bottom of the screen
  • Select Special Access
  • Select Ignore Optimizations
  • Select Runkeeper from the list and tap on Allow

If you try the above steps and are still having an issue please email support@runkeeper.com and mention the name of this issue!

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk