A recent update on certain Android devices (Samsung and Pixel devices primarily) has caused a bug, which has affected users' GPS tracking in the Runkeeper app.
Our developers have found that if you open the app to look at your stats and then turn the screen off quickly, the Runkeeper app would inaccurately track location. A potential workaround in the interim is not to open the app during the trip unless it's to pause the activity or to end the trip. Lastly, please update Runkeeper to the latest version to reduce having GPS issues on your phone.
Don't hesitate to reach out to our support team by emailing firstname.lastname@example.org.
We appreciate your patience, and we will continue to look for solutions so we can provide you with the best tracking experience possible!
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