Unable to Accept Follow Requests

Date of First Occurrence: May 28th, 2022

Devices Affected: Both iPhone & Android devices

Summary of issue: Users are unable to accept follow requests on the Runkeeper App. Affecting both iPhone and Android devices. Upon trying to accept a request, some users get a screenshot indicating that Runkeeper is experiencing a bug. Screenshots below show this on both iPhone and Android devices.

*iPhone                                                          *Android

Troubleshooting tips already attempted: Both iPhone and Android users attempted a reinstall without success. All users affected are using the most updated version of the Runkeeper App. Similarly, users have confirmed that both parties (themselves and the user they want to follow) are using updated versions of Runkeeper that include the follow feature. Follow feature does not currently have a presence on Runkeeper.com website.